Minymum - FAQs

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MÁS INFORMACIÓN EN NUESTRA POLÍTICA DE COOKIES

FAQs

Order

  • How can I place an order?

    Placing an oder through Minymum is very easy: click here to see the process

  • I haven't received the order confirmation e-mail yet, has it been saved properly?

    Once you validate your order, you will automatically receive a confirmation by e-mail. This confirmation is sent automatically unless there is a technical fault. If after 48 hours since you placed your order you have not received your confirmation email yet, you can contact our customer service desk by e-mail here. .

  • Who can I contact if I have any questions or queries?

    If you want to track your order, you can do it by loggin into "My account". You can check both the orders that you have placed as well as their status. For any other matters concerning your order, please contact our customer service desk by e-mail here. Or if you prefer you can call us on 0034 945 00 81 27 * * Monday to Friday, 10am-2pm and 4pm-7pm

Delivery

  • How is the delivery done?

    Minymum orders are delivered by courier service.

  • How much will I have to pay for delivery?

    Shipping and packing costs need to be added to the total amount of your order. These costs are fixed depending on the area we are delivering to. You can check the rates by clicking here.

  • How long will it take to receive my order?

    Once we register your order, this is treated and dispatched. If the item is in stock, expected delivery time is 48/72 (Spain), 4-10 days (Europe) or 7-25 days (rest of the world). In the case of not having the stock available Minymum will inform you of the estimated time of delivery, in which case the final delivery time will depend on the brand and the transport. Delivery of orders can go from 48/72 hours to 8 weeks depending on the type of product and brand. Deliveries will be carried out from Monday to Friday, on weekdays. MINYMUM undertakes to deliver the items it has in stock or in the available stock of its suppliers. Availability is subject to sales. If the product is available, but the delivery time is outside the periods agreed between the supplier and MINYMUM, we will notify the client indicating a new estimated delivery date. If an item is out of stock, it will be supplied again as soon as possible. For cases in which there is no stock, we will withdraw these articles from the web as soon as possible.

  • When will I receive the items on hold?

    Although we always check our stock, it may exceptionally occur that an item listed as available on your shopping basket will have a delayed delivery time. The delivery of the remainder of your order will not be delayed and you will only pay for what your package contains. We will send the rest of your order as soon as it is available in our warehouse and, in this case, the second shipment costs will be AT OUR EXPENSE.

Payment

  • How can I pay?

    When you place an order at Minymum you can choose between the following methods of payment: card payment: In the case of payment by card you will be connected securely to the POS (Terminal point of sale of the Bank), where you will need to enter your card details. This connection is 100% secure. Payment via paypal: in the case of payment via Paypal you will be redirected to the paypal platform page where you will need to sign in with your username and password to make the payment. Payment by bank transfer: If you select this method of payment, you will receive a copy of your order in your email, with the account number where you will need to make the transfer to, stating your name and your order reference number.

  • Is the card payment safe?

    Commercial minymum.com transactions are 100% secure. We use a standard SSL (Secure Socked Layer) technology-based server. The information travels encrypted over the network. Your credit card details are not recorded in any database, they go directly to the PoS (Terminal point of sale of the Bank). For more security we have incorporated a secure payment system known as SEC (secure electronic commerce). Therefore, if you are holder of a secured card you will always be able to make payments with a VISA or MASTERCARD at our store.

  • What is SEC (secure electronic commerce)?

    SEC is a system for secure transactions on the Internet promoted by Visa International, Mastercard, Microsoft and Netscape, amongst others. The main purpose of this payment system is to give greater security to both the shops that sell online and the internet user, as the purchaser can be authenticated as a legitimate owner of the card that they are using.

Returns

  • Returns do can return / change items?

    Yes. If you don't like a product, you have changed you view, or you want to make a change of size, colour... you have 5 days to make a return or Exchange, outside this period minymum does not accept changes or refunds. In the case in which you want to perform a postback must follow the following steps in the political section of returns.